Code of Conduct and Behaviour Policy
Policy
Principles
As an adult working in FLAM-LUMIERES DE LONDON BRIDGE – whether as a member of staff or a
volunteer you have a responsibility to ensure that everyone attending FLAM-LUMIERES DE LONDON
BRIDGE’s activities, particularly children, young people and vulnerable adults, are protected from harm. It is the
responsibility of each adult working with FLAM-LUMIERES DE LONDON BRIDGE to ensure that:
✓ their behaviour is appropriate at all times;
✓ they observe the rules established for the safety and security of children, young people and vulnerable
adults;
✓ they follow the procedures following suspicion, disclosure or allegation of childabuse;
✓ the recognise the position of trust in which they have been placed; and
✓ in every respect, the relationships they form with the children, young people and vulnerable adults in
their care are appropriate
All persons who wish to work in FLAM-LUMIERES DE LONDON BRIDGE, must accept and understand
this policy. They must also agree to put FLAM-LUMIERES DE LONDON BRIDGE’s policies on
safeguarding children and vulnerable adults into practice.
Meeting your responsibilities
To give positive guidance the Code of Behaviour (below) provides a list of 'do's and don'ts' to help you ensure
that:
✓ the welfare of the children and/or young people and/or vulnerable adults for whom you have a duty of
care is safeguarded;
✓ you avoid compromising situations or opportunities for misunderstandings or allegations.
Code of behaviour
✓ DO put this code into practice at all times;
✓ DO treat everyone with dignity and respect;
✓ DO set an example you would wish others to follow;
✓ DO treat all young people equally - show no favouritism;
✓ DO plan activities that involve more than one other person being present, or at least are within sight and
hearing of others;
✓ DO follow recommended adult/young people ratios for meetings and activities;
✓ DO respect the right to personal privacy of a child, young person or vulnerable adult;
✓ DO avoid unacceptable situations within a relationship of trust, eg: a sexual relationship with a young
person or vulnerable adult over the age of consent;
✓ DO have separate sleeping accommodation for children, young people, adults and Young Leaders
working with a younger Section in any overnight activity;
✓ DO allow children, young people and vulnerable adults to talk about any concerns they mayhave;
✓ DO encourage others to challenge any attitudes or behaviours they do not like;
✓ DO avoid being drawn into inappropriate attention seeking behaviour, eg: tantrums andcrushes;
✓ DO follow FLAM-LUMIERES DE LONDON BRIDGE’s 'no alcohol' guidance;
✓ DO make everyone aware of COMMUNITY RELIEF AND EMPOWERMENT FOUNDATION
procedures for safeguarding children, young people and vulnerable adults;
✓ DO remember this code even at sensitive moments, eg: when responding to bullying, bereavement or
abuse;
✓ DO keep other members of staff/volunteers informed of where you are and what you are doing;
✓ DO remember someone else might misinterpret your actions, no matter how well-intentioned;
✓ DO take any allegations or concerns of abuse seriously and refer immediately.
DO NOT trivialiseabuse;
DONOTformarelationshipwith achild, young person or vulnerable adultthatis anabuse oftrust;
DO NOT permit abusive peer activities, eg: initiation ceremonies,bullying;
DO NOTengage ininappropriate behaviour or contact - physical, verbal,sexual;
DONOTplayphysical contact gameswithchildren, young people or vulnerable adults;
DO NOT make suggestive remarks orthreatsto a young person, even in fun;
DO NOT use inappropriate language - writing, phoning, email orinternet;
DO NOTlet allegations,suspicions, or concerns about abuse go unreported;
DO NOT just rely on your good name to protect you.
Safeguarding Policy and Procedures
Policy
Safeguarding is everyone’s responsibility:
Safeguarding vulnerable adults and children is a part of the wider role of safeguarding and promoting welfare.
This refers to the activity that is undertaken to protect specific vulnerable adults who are suffering or are at risk
of suffering significant harm. As adults and/or professionals or volunteers, everyone has a responsibility to
safeguard vulnerable adults and promote their welfare.
Safeguarding and promoting the welfare of vulnerable adults and children – and in particular protecting them
from significant harm - depends upon effective joint working between agencies and professionals that have
different roles and expertise.
Some of the most vulnerable adults, children, and those at greatest risk of social exclusion will need co-
ordinated help from health, education, social care, and quite possibly the voluntary sector and other agencies,
including justice services.
For those vulnerable adults and children who are suffering, or at risk of suffering significant harm, joint working
is essential, to safeguard and promote their welfare and – where necessary – to help bring to justice the
perpetrators of crimes against them. All agencies and professionals should:
• be alert to potential indicators of abuse or neglect.
• be alert to the risks which individual abusers, or potential abusers, may pose to vulnerable adults.
• share and help to analyse information so that an assessment can be made of the individual's needs and
circumstances.
• contribute to whatever actions are needed to safeguard and promote the individual's welfare.
• take part in regularly reviewing the outcomes for the individual against specific plans; and
• work co-operatively with parents and/or other carers unless this is inconsistent with ensuring the
individual's safety.
In doing so the charity takes seriously the welfare of all vulnerable adults who come onto its premises or who
are involved in its activities.
The charity aims to ensure that they are welcomed into a safe, caring environment with a happy and friendly
atmosphere.
The charity recognises that it is the responsibility of each one of its staff, paid and unpaid, to prevent the
neglect, physical, sexual or emotional abuse of vulnerable adults and to report any abuse discovered or
suspected.
The charity recognises its responsibility to implement, maintain and regularly review procedures, which are
designed to prevent and to be alert to such abuse.
The charity is committed to supporting, resourcing and training those who work with vulnerable adults and to
providing supervision.
The charity is committed to maintaining good links with the statutory social services authorities.
Procedures
What to do if you have concerns about a vulnerable person?
You may have concerns about a person because of something you have seen or heard, or a person may choose to
disclose something to you. If a person discloses information to you, you should:
• Do not promise confidentiality, you have a duty to share this information.
• Listen to what is being said, without displaying shock or disbelief.
• Accept what is said.
• Reassure the person, but only as far as is honest, don’t make promises you may not be able to keep e.g.:
‘Everything will be alright now’, ‘You’ll never have to see that person again’.
• Do reassure and alleviate guilt if the person refers to it. For example, you could say, ‘You’re not to
blame’.
• Do not interrogate the person; it is not your responsibility to investigate.
• Do not ask leading questions, ask open questions such as ‘Anything else to tell me?’
• Do not ask the person to repeat the information for another member of staff.
• Explain what you must do next and who you must talk to.
• Take notes if possible or write up your conversation as soon as possible afterwards.
• Record the date, time, place any non-verbal behaviour and the words used by the person (do not
paraphrase).
• Record statements and observable things rather than interpretations or assumptions.
Whatever the nature of your concerns, discuss them with your manager or designated member of staff. See the
diagram on the next page for the process to follow.
If you still have concerns, you or your manager should refer to:
Name: Diodio LEOPOLD
Number: 07398251327
Email: lumieresdelondonbridge@gmail.com
What information will you need when making a referral?
You will be asked to provide as much information as possible. Such as the person’s full name, date of birth,
address, languages spoken, any disabilities the person may have. Do not be concerned if you do not have all
these details, you should still make the call.
You should follow up the verbal referral in writing, within 48hrs.
However, there may still be occasions when there is an allegation against a member of staff or volunteer.
Allegations against those who work with vulnerable people, whether in a paid or unpaid capacity, cover a wide
range of circumstances
All allegations of abuse of vulnerable people by those who work with them or care for them must be taken
seriously. All reports of allegations must be submitted within one working day to the safeguarding officer.
The following procedure should be applied in all situations where it is alleged that a person who works with
vulnerable people has:
• Behaved in a way which has harmed or may have harmed a vulnerable person.
• Possibly committed a criminal offence against or related to a vulnerable person.
• Behaved towards a vulnerable person in a way which indicates that he/she is unsuitable to work with
vulnerable people.
The allegations may relate to the persons behaviour at work, at home or in another setting.
The safeguarding officer will discuss the matter to determine what steps should be taken and where necessary
obtain further details of the allegation and the circumstances in which it was made. The discussion should also
consider whether there is evidence/information that establishes that the allegation is false or unfounded.
Some allegations will be so serious as to require immediate referral to the Police, but common sense and
judgement must be applied in reaching a decision about what action to take.
Some allegations may be less serious and at first sight might not seem to warrant consideration of a police
investigation. However, it is important to ensure that even apparently less serious allegations are followed up
and examined objectively by someone independent of the organisation.
Health and Safety Policy Statement
The trustees of FLAM-LUMIERES DE LONDON BRIDGE are committed to ensuring a safe living and working
environment for all those who have lawful access to the charity’s buildings and land.
This commitment has four elements:
1 Full compliance with current health and safety legislation and regulations.
2 An assessment of the significant risks faced by everyone (residents, staff, volunteers, visitors, and
agents/contractors) who have access to charity and appropriate action taken to minimise these risks. The
five practical steps to risk assessment are given below and further information is available at
● identify the hazards
● decide who might be harmed
● evaluate the risks
● record findings
● review assessments.
3 Provision of appropriate and suitable training and information to ensure that everyone is aware of the risks
and knows how to respond appropriately. All members of staff should receive a minimum level of health
and safety training which should be achieved within six weeks of starting in the post.
4 Regular recorded inspections of the properties and subsequent maintenance programmes should ensure
that health and safety issues are given a high priority. Any defects that have health and safety implications
should be addressed as a matter of urgency.
Management should also carry out an annual internal review of health and safety matters and risk assessments.
The charity should nominate one person to advise trustees on health and safety matters and that person should have
sufficient training and knowledge on how to access health and safety advice to ensure compliance.
Nevertheless, everyone has an individual responsibility regarding health and safety and must immediately bring to
the attention of trustees any issues of concern.
Details of the charity’s Health and Safety Policies and guidance must be brought to the attention of staff, residents,
and visitors alike. It is recommended that the policies are published on a notice board where they can be seen by
visitors and brought to the attention of contractors/suppliers.
Health and Safety Policy
1 Introduction
This is a statement of policy by FLAM-LUMIERES DE LONDON BRIDGE about its intentions, organisation, and
arrangements for ensuring the health and safety of its employees, residents, visitors, and contractors, whilst in the
offices, communal areas and residents’ accommodation.
2 Statement of Intent
It is the policy of the charity to ensure, so far as is reasonably practicable, the health, safety, and welfare of its
employees while they are at work, and of others who may be affected by the charity’s undertakings, and to comply
with the Health and Safety at Work etc. Act 1974 and all other allied relevant legislation, as appropriate.
3 Objectives
In order to achieve compliance with the statement of policy the charity has the following objectives:
3.1 To set and maintain high standards for health, safety, and the protection of the environment at
its offices and in the residents’ almshouses
3.2 To identify risks and set in place programmes to remove or reduce these risks
3.3 To ensure that these standards are communicated to all employees, residents, and visitors
3.4 To ensure that all personnel are given the appropriate equipment, necessary information,
instruction, training, and supervision to enable them to work in a safe manner
3.5 To ensure that the appropriate resources are made available to enable the policy to be implemented.
4 Responsibility
To ensure the prevention of ill health, the avoidance of accidents and the promotion of safe and healthy workplaces,
the following responsibilities have been established:
4.1 Board of Trustees
The trustees are responsible for establishing the overall Health and Safety Policy for the charity and have ultimate
responsibility for all health and safety matters.
This involves:
● The promotion of good practice within health and safety
● The allocation of necessary resources
● The monitoring of the implementation of health and safety practices.
4.2 The trustees have responsibility for implementing and monitoring the policy and will:
● Keep the Health and Safety Policy under review, bringing attention to any faults or
areas of weakness in the policy and ensuring that it is revised as and when necessary
● Monitor the Policy’s implementation, set targets or objectives where appropriate and report progress
to the board
● Ensure the dissemination and discussion of relevant information on health and safety
● Report details to the board of trustees where an accident/incident has occurred which may result in
prosecution
4.3 Individual Responsibilities
All employees are required to:
● Co-operate in implementing the requirements of the Health and Safety Policy, legislation, related codes of
practice and safety instructions
● Refrain from doing anything which constitutes a danger to themselves or others
● Bring to the immediate attention of their line manager/supervisor any situations or practices that are
noted which might lead to injuries or ill health
● Ensure that any equipment issued to them, or for which they are responsible, is correctly used and
properly stored
● Be responsible for good housekeeping in the area in which they are working
● Report all accidents, incidents, dangerous occurrences and near misses, in accordance with the
charity’s guidance.
5 Contractors
All contractors working in the charity’s property are required to comply with appropriate rules and regulations
governing their work activities. Contractors are legally responsible for their own workforce and for ensuring that
their work is carried out in a safe manner.
6 Consultation and Training
The board of trustees are committed to involving employees at all levels in the maintenance of health and safety
standards and to provide them with adequate information, instruction, and training. External health and safety
consultants will be used to provide professional health, safety, environmental and occupational advice, as required.
7 Policy Review
The effectiveness of this general policy statement and other specific policies in use throughout the charity will be
subject to annual review by the charity.
8 This policy has been approved for issue by the board of trustees of FLAM-LUMIERES.